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Frequently Asked Questions
Many of us here at Jumpin' Jacks have children and understand how important it is to make sure your child has a fun birthday, so we take being on time with bringing the fun to your event very seriously. We will deliver up to 4 hours before the start time of your event to make sure it is set up on time. If we do not have your unit set up ready for use by the start time of your event, you will not pay a thing.
A deposit of 20% is required to reserve the equipment for your event. We require a deposit to secure your rental as we have a limited inventory and availability. The deposit is non-refundable unless the event is cancelled due to poor weather on the day of the event, IE: Rain or high winds. If cancellation is needed for another reason we will hold onto the deposit and allow it to be used up to 1 year after the original event date.
If you need to change your party time, please call us at least by Wednesday of the week of your party, if not sooner. In some cases we may not be able to change your time. Our delivery routes have a tight schedule that we must stick to in order to make sure everyone gets their equipment on time and picked up in a timely manner.
If you want to keep your jump overnight please schedule this in advanced at time of booking. Due to the high volume of orders we may not be able to accommodate last second requests.
If you want to keep your jump overnight please schedule this in advanced at time of booking. Due to the high volume of orders we may not be able to accommodate last second requests.
If you have completed all the steps you will receive an email within 5 minutes of placing your order from orders@jumpinjacks.com. You will also receive a confimation text sent to your cell phone (Sent between 10am-5pm). Sometimes with some email services (especially company emails) our confirmation email is filtered into spam. We will send out an estimated time of delivery and pick up via text to you the day prior to your delivery date.
The set up area depends on the unit. When looking through our site and finding a Bouncer that you like, click on the "More Info" link and you will see the setup area needed for that particular item. As a good rule of thumb most Bouncers will fit in a standard two car driveway. It is your responsibility to ensure that you have adequate space for the rented equipment.
We do need a clear pathway to and from the set up location. Most smaller items (classic bouncers and small combos) need approximately 3-3.5 ft clearance to be moved through. Larger items such as obstacle courses and water slides need 4-6ft clearance to move through. Please call us if you have concerns about access to your set up location.
We do need a clear pathway to and from the set up location. Most smaller items (classic bouncers and small combos) need approximately 3-3.5 ft clearance to be moved through. Larger items such as obstacle courses and water slides need 4-6ft clearance to move through. Please call us if you have concerns about access to your set up location.
These units way a couple hundred pounds or more. We will NOT deliver more than 5 steps. Count your steps (stairs). We will not go up/down steep paths. If there is small slope the path must be paved. If you have stairs in your yard the path is probably too steep. At arrival if the driver feels the path is too steep they will not deliver the jump to that location. This is a safety issue and we want to ensure no injuries happen. You will still be responsible for the rental fee if we can not deliver. If you can easily move a refrigerator to your set up location without help then we can deliver our inflatable there. If moving a refrigerator to the set up location would be difficult for you then it is not a acceptable pathway for us bring our jumps to. For our employees safety they have been instructed to refuse to deliver the inflatables to unsafe locations (using their judgement) . Before ordering the inflatable it is your responsibility to select a safe location the inflatable will be delivered to and fit in.
Unfortunately, the inflatables were not designed for rain. Even in light rain the water comes in the inflatable. The roofs are sun covers and are not designed to keep the rain out. You can cancel up to the morning of your party if there is foretasted rain for your event date. We will not deliver on rainy days due to safety. Inflatables become very slick when wet and unsafe to jump in.
We do not charge a cancellation fee due to weather and will refund any deposit or payment already made for the rental due to rain. If it starts to rain during your party there are not any refunds.
Please review our Policies for additional in depth information in regards to rain.
We do not charge a cancellation fee due to weather and will refund any deposit or payment already made for the rental due to rain. If it starts to rain during your party there are not any refunds.
Please review our Policies for additional in depth information in regards to rain.
Yes, we clean our inflatables after every use. Upon arrival to pickup your unit the driver will clean the inflatable jump before rolling it up. Please leave the inflatable bounce house plugged in and inflated for the driver, this makes their job easier and they appreciate it. It does take extra time to clean the unit after each use, but we feel your children are worth it!
Please ensure that there is a clear path from the street all the way to your set up area. Most inflatables (jumps, jump/slide combo, water slides) Need 3.5 foot pathway & gate. Some of the larger inflatables (jump/slide/obstacle combo) require a 4 foot pathway and gate. If you have stairs or a tiered backyard please call the office to discuss setup options. Be sure the area is clear of rocks, branchs, dog poop etc. Know where your power outlet is located. We will supply the extension cord since blowers require a certain gauge to work properly.
For Weekend Events (Friday - Sunday): We will deliver the day before and pick up the day after (Weather permitting. If inclement weather is in the forecast please read our weather policies) . There is no additional charge for this. You may also choose to have the inflatable for the whole weekend (Friday through Monday) for $75 additional. We start our deliveries at 9:00am and finish by 5:00pm. Due to the high volume of orders we receive we are unable to take requested delivery and pick up times as we will need to deliver and pick up based on the most efficient routes possible. If you are having your party at a park or public venue, please call us at 707-578-1140 to place your order.
Weekday Events (Monday-Thursday): We offer both day before delivery and same day delivery and pick up. For same day delivery and pick up rental periods are limited to 4-hours and 5:00pm is our latest scheduled pick up time. If you need it later please select an overnight rental option.
Events at Parks and Public Areas: Rentals being delivered to parks and other public venues are limited to same day delivery and pick up. Please call to place your order for these venues. An additional $100 delivery charge will be applied to these deliveries as they take a priority in our delivery and pick up schedule as well as we will need to provide the city or venue owner with additionally insured endorsement and documentation with our insurance provider.
Weekday Events (Monday-Thursday): We offer both day before delivery and same day delivery and pick up. For same day delivery and pick up rental periods are limited to 4-hours and 5:00pm is our latest scheduled pick up time. If you need it later please select an overnight rental option.
Events at Parks and Public Areas: Rentals being delivered to parks and other public venues are limited to same day delivery and pick up. Please call to place your order for these venues. An additional $100 delivery charge will be applied to these deliveries as they take a priority in our delivery and pick up schedule as well as we will need to provide the city or venue owner with additionally insured endorsement and documentation with our insurance provider.
As we deliver further away we incur additional costs including labor, fuel, and reduces the number of deliveries that can be made on that vehicle. The travel fee helps cover the additional cost of travel beyond our immediate delivery area. We will end up traveling to and from your location twice, so if you are 30 miles away we are actually traveling a total of 120 miles to get to your location and will have 2+ hours of travel time for the one delivery. In order to accommodate further travel minimum orders and travel fees have been assessed accordingly.
The inflatables are designed to be set up on lawns. We can set up on most surfaces as long as we know in advance so we can bring the appropriate equipment with us. Most slides (water slides and slide only units) have to be setup on lawn or grass because they need to be staked down to avoid tipping over. The classic water slide and slip n slide can be set up on flat cement. Yes, most of our inflatables can be set up in driveways. A slight slope is not a problem. We may have to be a little creative in securing the unit. Many of our customer have parties in there front yards. You will be asked to select your set up surface upon checking out. Please select appropriately as it allows us to bring the proper equipment to set up the inflatables safely.
We can set up at parks in Santa Rosa, Rohnert Park, Cotati, and Petaluma. A $100 park delivery fee will be applied to all park orders. Please call 707-578-1140 to place an order for park delivery.
Yes. Jumpin' Jacks carries a $1 million dollar general liability insurance policy, which covers you up to $1,000,000.00 in the event of injury due to Jumpin' Jacks gross negligence or malfunction of Jumpin' Jacks equipment. This statement in no way implies legal responsibility. Please read your rental agreement.
Yes and no. You may purchase our damage waiver and you are not responsible for normal wear and tear on our units with the damage waiver. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. pulling on the netting, not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We donÃ�Ã�Ã�v´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.